delivery + returns.
How much is delivery?
- UK delivery – £2.50
- UK delivery for orders over £20 – FREE
We're also offering FREE UK delivery on all personalised candles until February 14.
We send orders via 2nd class mail.
When will my order arrive?
We aim to dispatch your order within 2-3 working days. After that, UK delivery usually takes 3-5 working days.
Due to the coronavirus, some deliveries may take a little longer. If you’re worried, just drop us an email and we’ll get back to you.
Can I cancel my order?
As soon as we receive your order, we start packing it up. That means it may be tricky to cancel your order. Take a look at our refund policy.
Can I get a refund?
Important: Before you return your parcel, you need to email us at email@example.com
You can return your order to us within 14 days of receipt for a refund. All items must be in the exact same condition as when you received them.
The buyer is responsible for return postage. We’re only able to reimburse postage costs if the product we sent you was faulty or damaged.
This refund policy applies to buyers in the European Union.
My item was damaged or faulty – what should I do?
Drop us an email at firstname.lastname@example.org
- your order number
- details of the damage
- photographs of the damage
We’ll get back to you as quickly as possible. Refunds and replacements will be provided at our discretion.